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MSP Support Services

ITCube’s MSP support services includes
  • Remote Infrastructure Management Services (RIMS)
  • Server Management Services
  • Network Management Services
  • Security Management Services
  • Help desk Services
Msp support
Remote Infrastructure Management Services (RIMS)

Remote Infrastructure Management (RIM) is the process of managing the IT infrastructure of an organisation from a remote location. RIM is getting an increasing attention, considering the cost involved in IT on maintenance, which sometimes more than half of the IT budget. RIM is an effective way to reduce the cost involved in IT operations.

The RIM services are one of the crucial components for any MSP business. We keep ourselves well-versed with the booming and most adopted technologies in use for delivering the robust RIM services. We employ certified and experienced workforce for a delightful experience for the MSP businesses in outsourcing the IMS services. We can provide a full range of IMS (Infrastructure Management Services) for the MSP businesses.

Remote Infrastructure Management Services benefits
  • Provide 24*7 technical support to your clients with our Dedicated Remote Engineer from the ITCube NOC
  • Use your staff more effectively
  • Get access to the best support staff without the hassle of recruitment process
  • Access to the latest and best technology
  • Flexible and easy to grow service when necessary
  • Levels of service and performance with the established agreements, to maintain the continuity of the service
  • Hire an expert support staff as per your needs- We setup the interview until you find a match
  • Reduce your Total Cost of Operations and increase ROI efficiently
Server Management (Windows/Linux)
Basic Server Management Services
  • OS installation, security patch management & OS upgrades
  • Antivirus installation, patch management
  • Disk Space Management
  • Scheduled Job Management & Performance Management
  • Security hardening and user management
  • Ongoing backups/restore activities
  • Troubleshoot and fix ongoing issues
Advanced Server Management Services
  • Active Directory installation and configuration
  • DNS, DHCP, RAS and VPN, Mail servers, Web Servers (IIS, Apache) and Print/File Servers
  • Any other 3rd party server applications
  • Version upgrades of the services and server applications
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Network Management Services
  • Maintain an up-to-date Network Diagram
  • Maintain Switch and WAN Device Configuration
  • Fix problems reported on time
  • Port Configuration
  • Policy configuration on devices like Access List, VLAN’s etc
  • IOS and OS Upgrades and Fixes
  • Routing Configurations
  • QOS and Bandwidth/Performance optimization
  • Design, Re-architecture and Recommendation
Security Management:

• Firewall configuration management

  • ACL
  • Firewall Interfaces
  • NAT
  • Site-to -Site IPsec VPN tunnels
  • Security Policies
  • Configuration Backups

• Vulnerability Assessment
• Cyber-Security Services (CT Products: Xprotect/XShield)

Security Management
It help desk for MSP

01.

Phone Based Support

ITCube provides the phone based support for the Managed Service Providers and the clients. Our technical support agents have relevant experience in handling the voice based support processes and know the technical areas that would help them in understanding the cause of the problems user would face and applying the necessary remediation steps to resolve the issue.

02.

Chat Based Support

Businesses use the chat based support model to provide the customer instant response on the problems they face for their IT related areas. The chat support minimizes the chaos of customer having to deal with waiting on the phone queue and writing the email to  and waiting for the reply or phone call from them.

03.

Ticket Based Support

Provides the real-time helpdesk for MSP businesses for managing their ticket dashboard and to work on the tickets that are either assigned by the helpdesk dispatcher or supervisor or by assigning the ticket on basis of the possibility of completing it remotely. On the basis of our experience working with the MSP’s, we know these practices and that makes us a preferred choice for the ticket based support requirements from the MSP customers.

04.

Off Business Hours Support

MSP businesses often require the off business hours support that means someone logging in to the IT Infrastructure and doing tasks that cannot be done during the day time because of various reasons. The after-hours support tasks require the IT infrastructure resources be brought down sometime for servicing them and making sure those are brought back up correctly to avoid any possible issues during the next day morning when customer comes to their office.

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