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Live Chat

Digital Transformation for Enhancing Sales and Customer Retention

In a world that’s increasingly digital, that means choosing customer support solutions like Live Chat that span multiple digital channels, so you can deliver consistent—and consistently outstanding—support wherever your customers want it. Businesses with efficient, integrated systems that bridge the digital customer service gap will stand out from the competition and earn higher customer satisfaction and retention rates.

Live Chat
Benefits of ITCube’s Live Chat Service
Hike your sales volume

Live Chat connects and attracts the customer from exiting away from your website and ensures that we provide a resolution to the customer’s satisfaction. Instead of waiting in the queue or being bugged by multiple sales calls, customers can contact the company as per their convenience. This ensures the customers can make faster decisions and it helps close sales deals faster.

Transform and enhance your conversion

Live Chat connects and attracts the customer from exiting away from your website and ensures that we provide a resolution to the customer’s satisfaction. Instead of waiting in the queue or being bugged by multiple sales calls, customers can contact the company as per their convenience. This ensures the customers can make faster decisions and it helps close sales deals faster.

Operational efficiency & cost reduction

Live Chat Support and Services empowers sales deals and customer support services, strikingly bring down expenses than a regular phone call or in-person association. Regardless of the size of your organization – whether a large enterprise or a SME (Small / Medium) enterprise, Our Live Chat Support and Service agents will reduce your operating costs through an efficient support and service model.

Customer Retention

Live Chat Support and Services is the most preferred channel for e-commerce buyers and web-site customers, as it provides an excellent customer journey and experience. Live Chat Support and Services offers the customers the ease and the speed of having their queries resolved without having them to leave, searching for help on the telephone or email.

Features

01.

Lead to Act

During the Chat session our committed Live chat agent will gather the customer details such as email and phone number along with the query details, which will be emailed to you instantly as a pre-qualified lead. This would enable you to respond promptly.

02.

Transforming Conversion

Our professional live chat agents pinpoint your website visitors need and help you boost your sales conversion by 3 times.

03.

Smart Transfer

In case the Live Chat agent is challenged in providing additional assistance to the customer due to the nature of the query, they can route the relevant chat to the assigned person within your respective department

04.

Proactive Engagement

We shall proactively engage with your website customers to understand their requirements and offer suitable and relevant assistance. It is important to note that 74% customers are receptive to proactive chats and the potential for them to buy is 6x.

05.

24/7/365 -- OPEN for Business

Our Live Chat agents shall monitor and provide a 24/7 X 365 days support and service to the visitors and customers on your website.

06.

Customer Chat History

Our Live Chat agents refer to the customers chat history while chatting , whereby it reduces the chat time and generates an improved customer experience

07.

Chat on Facebook

Chat Feature can be embedded on your Facebook Fan Page, thus providing a new channel for your customers to connect with our agents.

08.

Co-Browse

Co-browsing allows an agent to virtually guide a customer through an online purchase or complex process on your website, such as filling out a form. The application requires no downloads and securely masks sensitive customer information from the agent.

09.

File Transfer

Live Chat file transfer allows agents and customers to send and receive documents and images easily and securely without having to switch between applications or wait for an email. File transfer works seamlessly between computers and mobile devices increasing efficiency and reducing the time to resolution.

10.

Email

Live Chat helps manage the volume of emails by routing to the correct person/department automatically – avoiding the back-and-forth that slows down response times. By managing inbound emails and the on-going conversation, Live Chat makes it easier to meet your SLAs, hassle-free.

11.

Assist Multi-Web site

Organizations that host multiple and diverse websites due to their nature of business can look forward to us for providing a single window service at a competitive price.

12.

Centralized Database

To ensure data privacy and confidentiality all your leads and chat transcripts are stored in a centralized and secure data base and is accessible solely to you.

13.

CRM/ERP Integration

Integration between the Live Chat application and your respective CRM/ERP shall be provided so as to enable the Live Chat advisors to automatically add the leads to your systems.