Inbound call center services, if handled correctly, can help any business increase its revenue by increasing the overall experience and satisfaction of customers calling for support. Irrespective of the volume of the calls coming in, each call is equally valuable to the organisation irrespective of its type.
ITCube’s Inbound Call Center Services has always focused on growth of business and profits for its customers. Our Inbound Contact Center Services are based on two simple principles: Trust and Reliability. If the service provided to a customer is consistent and reliable (that’s means the company does what they say), it builds trust in customers and enriches overall experience. Our experience in inbound call handling gathered over the past 15 years has enabled us to meet the requirements of our call center customers.
We have extensive experience in providing inbound call center services to global customers in wide-ranging industries, such as insurance, real estate, technical support and banking. Outsource your inbound call center operations to ITCube and benefit from a virtual office that can not only help you retain existing customers but help you attain your business objectives and stay ahead of the competition.
Key Features of our Inbound Call Center Services
We have extensively trained and qualified call center professionals who have relevant skills in handling inbound calls. The right expertise in call handling helps in achieving greater customer satisfaction.
We believe in working as an extension (or we like to call it “Virtual Office”) of our customers. We have designed our policies and infrastructure to provide complete transparency to our customers..
We always start work by thoroughly understanding our customers requirements and design a tailor-made and relevant training program to empower our employees with the right skills required for handling calls and processing knowledge.
We ensure to record all conversations and our quality team reviews the agent performance to give them constant feedback for improvement for enhanced customer experience.
Why choose ITCube for Outbound Call Center Services?
By partnering with ITCube as your Inbound contact center partner, you not only benefit from the superior quality of resources, we also bring over a cumulative experience of over 50+ years to help you put right strategies for your business. We are one of the most cost-effective call center partner in the market. Below are a few of the points that makes us the right choice for you:
ITCube follows the best practices in the industry while saving you almost 30-40% on your existing manpower and operations cost.
We are an ISO/IEC 27001 certified company and have strict data security and confidentiality guidelines in place to ensure that all data related to you and your customer is completely safe with us.
We have access to the best infrastructure required for such call center operations which allows us to provide the best-quality services to global clients.
With multiple offices spread across the globe, we can provide services at all times of the day through our multiple delivery centers.
ITCube has been in the contact center industry for over 15 years. We can understand the minutest requirement of running a successful call center. Our team is thoroughly trained to handle customers from different backgrounds, cultures, regions and in multiple languages.