BPO

Why Are Complaints More Important Than Positive Feedback in Contact Center Services?
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Keeping up with the competition requires a customer-centric approach. The best customer experience comes from understanding how customers feel about your services. The feedback and complaints you receive can help you tailor your business to better meet their needs. Smart...
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Smart Sourcing Bookkeeping Services
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Being an entrepreneur is not easy. You must be a multitasker, as you are required to handle a lot of tasks and functions at the same time. One of such tasks and probably the most important one is keeping a...
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Recruitment Trends – Transforming the Way of Talent Acquisition
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After the unwanted and unpredicted outbreak, every policy and strategy in organizations has had to change. Therefore, it was time to introduce new trends in the recruitment process as well. Transforming the fixed patterns gives way to adaptability and new...
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Best Practices & Actionable tips for Contact Centers Post-COVID
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Making sure that businesses were running successfully during the pandemic was no easy job, especially for contact centers. The major operational change witnessed after the outbreak of the pandemic was a shift to the work from home concept. For maintaining...
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How To Use Intelligent Automation To Enhance Your Contact Center’s Profits?
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Contact centers are the first mode of communication with the customers for a business. The services provided by them can make or break the customer service experience and increase the profits of a company. Therefore, it is very important to...
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How Far Virtual Working Has Come And Where It Is Headed
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Remote working is no longer a new concept. It was introduced with the term “freelancing” and now, most of the organizations have shifted to operating remotely. This concept has proceeded with time in phases. The latest phase was witnessed when...
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What Makes Medical Record Review Complicated?
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Though the medical records are generated as a testimony for the treatment given to the patient, the data in the records remains challenge to reviewer. Is it the data or the medical terms or is it anything else that is...
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EMR : Biggest Bestowals from IT Industry to Healthcare Domain
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Discovery of medicines and medical science is the biggest event in the history of mankind. From ancient times till few centuries back the patients were treated successfully by the physicians, but there were hardly any records available for every case...
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Billing Summary -A Secret Tool To Manage Medico-Legal Claims
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Hospitals are generating a lot of documents. It starts with medical records, administrative documents like DNRs, consents or informative documents, but along with this there is a whole bunch of medical billing records getting generated with every step in the...
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How 3rd party Quality Monitoring and Analysis help Contact Centers
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All of you must have called customer service contact center for some or the other reason. Whenever you call you must have noticed that almost all customer service contact centers have the same message for its callers: “This call may...
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