Call scoring is a performance aid that consists of a live, third party agent who scores 100% of incoming and outgoing calls between potential clients and your team. The quality of the call score is determined based on key qualifying questions based on certain pre-defined parameters.
Monitoring call quality through key qualifying questions allows you to have true visibility into how your teams are interacting with potential clients and where they are excelling/underachieving. Better yet, it’s done without the need to listen to every phone call or recording. We can draw clear conclusions as to why we are or are not hitting desired results and traffic numbers.
- Call monitoring and scoring is done for 100% of prospect interactions.
- Call quality is done by an unbiased third party agent.
- Qualified and highly trained team of agents.
- Ability to quickly ramp-up as per client requirement.
- 100% data security and information confidentiality.